Care Coordinator | Live-In Care | Worcester Park
Role: Care Coordinator
Salary: £27,000 – £29,000 per annum (depending on experience)
Hours: Full-time, office-based with hybrid flexibility after probation
The Opportunity
We are recruiting for two Care Coordinators to join a highly regarded homecare provider at their Worcester Park office. This is a fantastic opportunity to become part of an innovative and supportive team within a service recently recognised as Outstanding by the CQC.
These roles have become available due to both expansion and a replacement need, offering a chance for experienced coordinators or strong step-up candidates to develop their careers in a fast-paced, forward-thinking environment.
Key Responsibilities
Manage a caseload of 50–60 live-in care placements
Schedule placements well in advance (minimum 6 weeks) to ensure seamless continuity of care
Handle incoming calls from clients, carers, and stakeholders, providing effective support and escalation where required
Respond to emergencies, including arranging carer cover at short notice
Monitor alerts and triage issues, escalating to Care Managers when necessary
Participate in the weekday on-call rota (additional pay on top of salary)
Maintain accurate records and ensure compliance with policies, procedures, and CQC standards
Work collaboratively with the wider coordination and management team
About You
Previous experience as a Care Coordinator, Care Scheduler, or in a customer service/administrative role (healthcare experience preferred but not essential)
Strong organisational skills and excellent attention to detail
Confident communicator, able to liaise with carers, clients, and high-profile private families
Professional, proactive, and able to thrive in a fast-paced and supportive team environment
Comfortable taking accountability for mistakes and working collaboratively to find solutions
IT literate with the ability to use care planning and rostering systems (experience with ACP Access People Planner or Access Care Planning advantageous)
Benefits
Salary of £27,000 – £29,000 per annum, dependent on experience
25 days annual leave plus your birthday off (26 in total)
Weekday on-call rota paid in addition to salary
Employee reward and recognition schemes
£500 referral scheme for introducing new clients
Comprehensive induction, training, and career development opportunities
Supportive team culture in an organisation that values innovation and staff wellbeing
Location
This role is based in Worcester Park, with excellent transport links from Sutton, Epsom, Kingston, Croydon, and surrounding South West London and Surrey areas.
What’s on Offer?
Competitive salary between £27,000 – £29,000 per annum
Full-time, office-based role with hybrid flexibility after probation
Join an Outstanding-rated provider with a progressive, supportive, and innovative culture
Recommendations
Compass Associates Ltd is acting as the Recruitment Consultant for this permanent position. If you know someone who may be interested, we offer a £200 John Lewis Voucher for every successful referral.
Interested?
If you’re a motivated and detail-focused professional looking to develop your career in care coordination, we’d love to hear from you.
Apply today or contact Toyin Afuye on 02392 316 036 or email [email protected] for more information.
