Complex Case Manager (Non-Clinical)
Location: Denton
Salary: Up to £35,000 per annum (depending on experience)
Additional Pay: Bonus scheme based on service performance + On-call payments
Contract Type: Full-Time, Permanent
Reports To: Registered Service Manager
Working Hours: Monday to Friday, 9am–5pm (with some flexibility required for on-call responsibilities and occasional out-of-hours support)
Role Overview
As a Complex Case Manager (Non-Clinical), you will play a pivotal role in overseeing complex care packages for clients with life-altering and often long-term conditions such as spinal injuries, acquired brain injuries, motor neurone disease, and multiple sclerosis.
This is a dynamic and hands-on leadership role that combines case coordination, team leadership, and operational oversight. You will work closely with our Nurse Case Managers, Registered Service Managers, and multidisciplinary teams (MDTs) to ensure that each client receives person-centred, safe, and consistent care.
You will also be responsible for developing and maintaining care plans and risk assessments, mentoring staff, facilitating clinical training needs, and advocating for clients' wellbeing and dignity.
Key Duties and Responsibilities
Client Care Management
- Take ownership of a caseload of complex care clients, ensuring their needs are met through structured and personalised care packages.
- Lead on the transition and setup of new packages, including assessment, planning, coordination, and ongoing review.
- Work in collaboration with families, MDTs, clinicians, and internal stakeholders to ensure all aspects of care are planned and delivered effectively.
- Support clients to remain as independent as possible, maintaining dignity, respect, and autonomy in care.
- Regularly review and update digital care plans and risk assessments in line with changes in client condition or preferences.
Team Leadership and Development
- Provide leadership and day-to-day guidance to a team of care workers.
- Coordinate clinical training requirements with Nurse Case Managers and ensure appropriate staff skill mix for each package.
- Conduct mentoring sessions, performance reviews, observations, and provide constructive feedback to support development.
- Promote a culture of professionalism, empathy, and high performance within your team.
- Support the recruitment of new team members in collaboration with the internal recruitment team.
Operational Support and Governance
- Ensure compliance with CQC standards, policies and procedures.
- Promote safe care through proactive risk management and responsive safeguarding practices.
- Act as the first point of contact for concerns or complaints and escalate appropriately.
- Maintain accurate records and support the maintenance of internal quality systems and audits.
- Work with centralised teams (HR, Payroll, Quality, Marketing, IT) to streamline operations and resolve issues efficiently.
On-Call Responsibilities
- Participate in the on-call rota to provide out-of-hours guidance and support to care teams and clients.
- Respond to urgent matters with a calm and solutions-focused approach.
Essential Criteria
- Proven experience managing complex care packages in a health or social care setting.
- Strong understanding of conditions such as spinal injuries, brain injuries, MND, MS, and other complex health needs.
- Previous experience leading and supporting a team of healthcare professionals.
- In-depth understanding of CQC standards and regulatory compliance.
- Excellent interpersonal skills, with a compassionate and professional approach.
- Confident in developing care plans and risk assessments.
- Highly organised with the ability to prioritise and manage multiple caseloads effectively.
- Ability to work both independently and collaboratively within a wider team.
- Must be a driver with access to a vehicle for work purposes.
Desirable Criteria
- Experience in community or domiciliary care settings.
- Familiarity with digital care planning systems or electronic health records.
- Background in working alongside MDTs including therapists, nurses, and clinical specialists.
- Knowledge of safeguarding frameworks and incident reporting processes.
CONTACT DETAILS
If you would like to be considered for this exciting opportunity, please contact Ashley Collishaw directly on 0161 527 9631. Alternatively, email an updated CV to [email protected]
RECOMMENDATIONS
Compass Associates Ltd is acting as a Recruitment Consultant for this permanent vacancy. Compass Associates offers a great incentive for recommendations - we offer £200 of John Lewis Vouchers for each successful candidate recommended by you.
