Counsellor – Employee Assistance Programme (EAP) Provider

Job Title: Counsellor - Employee Assistance Programme 

Salary: £30,000 - £34,000 per annum

Hours: Full-time and part-time options available, with a mix of office and remote working

Location: Manchester (Hybrid working model)

Job Type: Permanent only

Are you a qualified and compassionate counsellor looking to make a real difference in people’s lives?

Do you thrive in a fast-paced, supportive environment where you can grow professionally and provide critical emotional support to employees in need?

Overview:

Compass Associates is excited to be recruiting for experienced Counsellors on behalf of a leading Employee Assistance Programme (EAP) provider. This rewarding role offers the opportunity to provide immediate emotional support to individuals across a variety of sectors, with a focus on mental health and wellbeing. Working within a hybrid model, you will deliver support via a 24/7 helpline and have the opportunity to take on structured therapeutic sessions once post-probation.

As part of a highly supportive team, you will be guided by a team of experienced managers and clinical experts, ensuring the highest standards of care for clients in distress. If you are looking for a challenging yet fulfilling role with ample opportunities for personal development, this could be the perfect next step in your career.

Key Responsibilities:

• Provide immediate emotional support to clients via telephone, web chat, and email.
• Assess clients' needs and provide appropriate guidance, with the potential for crisis management.
• Take on therapeutic sessions with clients, offering structured counselling once probation is completed.
• Manage and de-escalate high-risk situations, ensuring client safety through proper risk assessment.
• Collaborate with your manager to address critical cases, including liaising with emergency services if required.
• Access a wellbeing room for debriefing following challenging sessions.
• Work within a team structure that includes both on-site and remote counsellors.

Essential Requirements:

• A minimum of 12 months post-qualification experience in counselling (non-negotiable).
• A minimum of 150 hours of adult counselling (this can include qualification hours).
• Level 4 Counselling Diploma or equivalent.
• BACP Registered (or equivalent membership: NCPS, IACP, UKCP, BABCP, COSCA).
• Experience managing suicidal ideation and trauma cases.
• Must be within a reasonable commuting distance to Manchester.
• Flexibility to work an evening or a weekend shift.

Working Hours & Hybrid Model:

• Office Hours: 7am to 8pm, with shifts spread across the week.
• Full-time: 3 days in the office, 2 days working from home.
• Part-time: Flexible hybrid working options.

Benefits:

• 25 days + 8 bank holidays, increasing with service
• Monthly supervision allowance
• Full funding for BACP registration (or equivalent)
• Access to a Learning Hub and funding for qualifications
• Clear progression opportunities based on performance
• Peer group CPD sessions to foster learning and professional development.

Contact Details:

To apply, or for more information and an informal discussion about this post please contact Georgia Arnold at 02393 877 357 or email [email protected]   

Recommendations:

Compass Recruitment Solutions is acting as a Recruitment Consultancy for this permanent vacancy; we offer a £200 John Lewis voucher for a successful recommendation following the completion of probation/rebate.