Head of Membersip & Sales

Head of Membership, Sales and Retention | Leisure

Thames Ditton | Onsite

37k plus Bonus 49k OTE      

Overview  

Our client is an Independent established (15 years) private , not-for-profit health club seeking a Head of Membership  to manage the team of 5. You will have good Sales & Management experience ideally in a similar environment and be responsible for increasing membership growth  

  Role and Responsibilities:  

• To grow membership through the attraction & retention of members 

• Ensure team of 5 are motivated and trained to achieve min standards in terms of leads, appointments and sales with use of the sales dashboard  

• To support promotions and marketing campaigns in conjunction with marketing manager 

• To support with all aspects of the member journey including member onboarding, customer satisfaction, queries and complaints, cancellations and retention  

Members  

• Ensure Member onboarding is processed correctly and within parameters  

• Co-ordinate with the marketing department for promotional activity   

• Handling complaints, member issues for your department and following up in a timely manner  

• Liaise with marketing on the promotions and events Calander for lead generation  

• Initiate member referral activity and incentives  

• Work in conjunction with marketing and IT for all aspects of the member journey  

 People  

• Conduct interviews for your department and follow recruitment procedure  

• Set team targets and monitor   

• Team meetings including daily huddles, weekly team meetings  

• Sales coaching  

• People / Performance Management for your team  

• Training and Development of your team  

• Effective communication  

• Effectively delegate  

• Manage staff incentives / commission targets   

 Operations  

• Ensure all membership contracts and sign-up procedures are administered correctly  

• Administer all sales reporting on a daily, weekly monthly basis  

• Manage monthly Direct Run and Debt recovery  

• Coordinate with service manager regarding DM shifts  

• Deliver end of month reports to CEO & GM  

• Manage department rostering cost effectively  

• Attend monthly SLT Meetings  
• Manage H&S for your department in conjunction with the H&S Manager
• Duty Manager shifts  

Finance  

• Attend monthly P&L Meetings  

• Banking reconciliation, monthly Direct debit run and Debt recovery  

• Forecasting, pricing & setting of annual budgets for the department in conjunction with the CEO & Finance.   

• Assume ownership of departmental budgets with full accountability for P&L expectations.   

To Apply please email [email protected] or call on 0239 387 4319   

CCS | Compass Corporate Services is a division of Compass Recruitment Solutions and are acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers for each successful recommendation.