Head of Quality (Home Care)
Location: Durham (Preferred) – Regional Travel Required
Salary: £50,000 – £60,000 per annum
Job Type: Full-Time | Permanent
We are seeking an experienced Head of Quality / Regional Quality Lead to oversee quality assurance, regulatory compliance, and governance across multiple home care services. This is a senior management position responsible for driving quality standards, ensuring CQC compliance, implementing audit frameworks, and supporting Registered Managers across a multi-site region.
The role covers approximately 13 registered domiciliary care services and extra care schemes across the North East and additional services further south.
If you are an experienced Quality Manager, Compliance Manager, Regional Quality Lead, or multi-site Registered Manager with strong CQC knowledge, this role offers strategic influence and regional impact.
Key Responsibilities
Lead quality assurance and regulatory compliance across multiple home care branches
Ensure full compliance with CQC Fundamental Standards
Maintain continuous CQC inspection readiness
Design, implement and manage structured audit frameworks
Conduct audits, dip tests and compliance reviews
Develop and drive action plans to completion
Oversee incident and complaint investigations, including root cause analysis
Monitor risk registers and governance frameworks
Analyse performance data (including KPI trends) to identify improvement areas
Support and coach Registered Managers and operational leaders
Embed new quality systems and compliance processes where required
You will not directly line manage Registered Managers but will influence, guide and support them to ensure services are safe, compliant and inspection-ready.
Essential Experience & Skills
Proven experience in quality and compliance within home care or domiciliary care
Strong working knowledge of CQC regulations and inspection processes
Multi-site or regional quality management experience
Experience designing and implementing audit frameworks
Ability to develop, implement and track action plans
Strong leadership and relationship-building skills
Ability to influence operational teams without direct line authority
Full UK driving licence and willingness to travel regularly
Desirable
ISO audit experience or lead auditor training
Change management experience
Experience using digital care systems or audit platforms
Level 5 Leadership & Management in Health & Social Care
About the Role
This is a newly created senior leadership role designed to strengthen governance and standardise quality systems across the region.
You will work closely with senior operational leaders and quality colleagues to raise standards, implement consistent auditing processes, and support services in achieving and maintaining positive CQC outcomes.
This position requires visibility across branches and significant regional travel. Durham is the preferred base; however, flexibility may be considered for the right candidate.
Benefits
Competitive salary £50,000 – £60,000
Senior management position with regional impact
Hybrid working (needs-led)
Opportunity to shape and embed quality frameworks across a growing organisation
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £500 John Lewis vouchers for each successful recommendation.
Contact details
If you would like to be considered for the Head of Quality position or would like to request a full job description, please contact Robbie Peto direct on 0161 938 1181. Alternatively, please email [email protected]
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