Services Manager – Dermatology & ENT | Expanding Healthcare Organisation
£45,000 + Performance Bonus
Hybrid – Croydon Head Office
Full-Time, Permanent
Are you a strategic operations leader with a passion for improving NHS community services?
Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?
We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery.
This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.
You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.
Key Responsibilities:
- Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
- Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
- Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
- Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
- Lead a team of clinical and non-clinical professionals
- Track and analyse key performance data to identify trends, risks, and service improvement opportunities
- Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
- Manage the full P&L of assigned services and monitor financial performance closely
- Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
- Actively contribute to organisational change initiatives and quality improvement projects
- Ensure full compliance with CQC, NHS, and internal regulatory frameworks
Ideal Candidate Profile:
- Degree; ideally in Business Administration, Healthcare Management or a relevant field
- Proven experience managing healthcare services
- Strong leadership skills with the ability to manage both direct and matrix teams
- Background in owning P&L and operational budgets
- Stakeholder engagement experience
- Familiar with pathway design, waitlist management, and performance monitoring
- Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
- Practice Managers or Operations Leads ready for a step up are also encouraged to apply
What’s On Offer:
- Hybrid working – typically 3 days in-office
- Up to £45,000 basic salary
- Quarterly bonus of £1,000 for hitting operational profit targets
- Annual bonus of £1,000 if yearly service targets are achieved
- Overachievement bonus – £250 for every £20,000 above annual budget
- 37.5-hour week, Monday–Friday; 9am–5pm
- Paid travel expenses to regional clinic sites
- A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
- Fantastic long term opportunities for growth and development into more senior-level roles
Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames
Interested?
To apply or find out more, contact Tom Fitch on 02393 874295 or 07919 008757, or email your CV to [email protected]
