Services Manager – NHS Community Services
£48,000 + Performance Bonus (OTE £55k)
Hybrid – Croydon
Full-Time, Permanent
Are you a strategic operational leader with a passion for driving improvements across NHS community services?
Do you excel in dynamic, fast-moving healthcare settings where you can take full accountability for service delivery, performance, and transformation?
We’re supporting an innovative, fast-growing healthcare provider delivering NHS community services across London and nearby counties. With a strong focus on ENT and Dermatology and an expanding geographical footprint, they are now seeking a skilled Services Manager to oversee end-to-end operational management.
This is a newly created role, offering an exciting opportunity to shape the position, embed best practice, and influence meaningful change within a values-driven organisation that prioritises performance, collaboration, and patient care.
You’ll report directly to the COO and play an influential role in leading multidisciplinary teams, ensuring exceptional patient experience, and driving both operational and financial performance.
Key Responsibilities:
Lead day-to-day operational delivery for ENT and Dermatology services across multiple locations
Take full accountability for the complete “referral to discharge” pathway, ensuring smooth, compliant patient journeys
Drive service optimisation, including clinical capacity planning, workforce deployment, appointment scheduling, and clinic resourcing
Manage service performance in line with KPIs, NHS levels of service, and contractual commitments
Lead and support both clinical and non-clinical teams
Monitor, interpret, and report on operational data to identify trends, risks, and improvement opportunities
Increase referrals and ensure clinical capacity aligns with demand, working closely with clinicians and commissioners
Oversee the full P&L for assigned services and ensure financial targets are met
Develop strong relationships with commissioners, local authorities, and partner clinics
Contribute to change programmes and continuous quality improvement initiatives
Ensure full compliance with CQC requirements, NHS standards, and internal governance frameworks
Ideal Candidate Profile:
Degree-level education, ideally in Business Administration, Healthcare Management, or a related field
Demonstrable experience in managing healthcare services
Strong leadership capability with experience managing direct and matrix teams
Confident managing P&L and operational budgets
Skilled at stakeholder management and relationship building
Knowledge of pathway design, waitlist management, and performance analysis
Adaptable, personable, and comfortable operating in a high-growth, change-led environment
Experienced Practice Managers or Operations Leads looking for progression are strongly encouraged to apply
What’s On Offer:
Hybrid working – typically 3 days per week in the office
Up to £48,000 basic salary
Quarterly performance bonus of £1,000 for meeting operational profit targets
Annual performance bonus of £1,000 for achieving service-level objectives
Overachievement bonus – £250 for every £20,000 over annual budget
37.5-hour working week (Monday–Friday; 9am–5pm)
Paid travel to local clinic sites
A genuinely autonomous leadership role with excellent internal support and cross-department collaboration
Strong long-term development prospects with a clear path to more senior roles
Location: Croydon (Hybrid) – easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames
Interested?
To apply or learn more, contact Tom Fitch on 02393 874295, or send your CV to [email protected]
