SVP Operations placed at nation’s leading non-profit, Catholic health

The Compass Associates team were appointed to support the recruitment of their new SVP Operations, Senior Living.

Compass Associates’ Senior Care division partners with one of the nation’s leading non-profit, Catholic health systems, dedicated to providing compassionate, personalized care for all, especially those who need it most. Their network includes more than 2,600 sites of care in 20 states and the District of Columbia.

The Compass Associates team were appointed to support the recruitment of their new SVP Operations, Senior Living. Reporting to the COO, this newly created position assumed operational responsibility for 26 senior living communities spanning 11 States, including their new build / acquisition pipeline.

Overview of Key Requirements

Senior operations experience within Senior Living / Independent Living
Evidenced and successful track record of increasing occupancy
Demonstrated financial acumen, including P&L Management & design pricing structures
Able to design and implement policies and procedures
Strategic thinker and planner
Results and outcome driven
Willingness to travel up to 50% of the time

Key Challenges

Attracting passive candidates Often, the most suitable candidates aligned to brief aren’t “actively” on the market. They’re typically highly engaged with their roles, achieving KPI’s and bonus etc. A crucial part of the process was around initial contact and “selling” the organization, their values, and the opportunity.

Geographical remit With the role spanning 11 States and involving large amounts of travel / remote working, the search had to be replicated across multiple areas to ensure all bases were covered. Although replicating the search wasn’t a challenge in itself, the time involved to carry out this level of due diligence in a time efficient manner provided the challenge.

Key Statistics

Compass Associates’ Senior Care team delivered the following key metrics:

58 candidates identified against the brief
16 resumes submitted
11 first stage interviews
5 second stage interviews
1 final stage interview; offer extended, offered first-time

Are you looking to hire within this space?

Selecting the right recruitment partner is essential in navigating the evolving landscape of the Senior Living sector. It requires a partner who not only understands the complexities and challenges unique to the industry but is also equipped to provide strategic support throughout the hiring process.

Client Testimonials

If you are in need of a recruiter – Christian is the person you need to talk with! The kindness and the follow up is amazing! He has been instrumental in finding the “right” candidate for what I am looking for! Every time I hung up the phone – I would say – gosh he is awesome! He listens to your requirements and takes them very seriously! I highly recommend giving him a call especially if you have a tough position to fill! You won’t be sorry!