Head of Operations – Healthcare
Location: Midlands & North West (Hybrid, with national travel)
Salary: c.£100,000 per annum (plus company bonus + car allowance)
Hybrid | Full-Time | Permanent
Are you a strategic and commercially driven operations leader with experience managing a large retail healthcare portfolios?
Compass Associates are proud to partner with a forward-thinking national retail healthcare group in the appointment of a Director of Operations.
About the Role
Reporting to the C-Suite team, the Director of Operations will lead a team of Area Operations Managers across a portfolio spanning a national scope. The successful candidate will drive operational excellence, profitability, and compliance while delivering exceptional patient and customer experiences.
This is a strategic and hands-on leadership position, responsible for developing and implementing operational frameworks, driving continuous improvement, and supporting the rollout of innovative technologies – including new robotic dispensing systems.
Key Responsibilities:
- Lead day-to-day retail operations across a national portfolio
- Develop and deliver the operations strategy aligned with the company’s overall business objectives
- Drive commercial performance through strong financial management, cost control, and growth initiatives
- Oversee compliance, governance, and quality standards in partnership with the Senior Leadership Team
- Implement operational KPIs to improve sales, gross margin, stock control, and customer satisfaction
- Mentor and develop Area Managers, Clinic Managers, and support teams to achieve high performance and retention
- Champion innovation, efficiency, and the introduction of new service models (e.g. clinical services, e-commerce)
- Collaborate with senior leadership and department heads to drive cross-functional improvement
Candidate Profile
- 7+ years’ experience in retail healthcare operations, including being within a senior leadership level
- Proven success in multi-site national management, commercial delivery, and process optimisation
- Strong leadership skills with experience developing and inspiring high-performing teams
- Excellent understanding of retail healthcare operations, regulatory frameworks, and governance standards
- Strategic thinker with strong commercial acumen and ability to drive performance through data and insight
- Ambitious, forward-thinking, and adaptable – capable of introducing fresh ideas and modern operational solutions
Benefits
- Competitive salary c.£100,000 per annum
- Performance-related bonus
- Company car allowance , mileage expenses
- Hybrid working with flexibility over national travel and site visits
For a confidential conversation, contact Tom Fitch on 02393 874295 or email your CV to [email protected]
Compass Associates Ltd is acting as a recruitment consultancy for this permanent vacancy.
Referral Bonus: Recommend a candidate and receive £200 in John Lewis vouchers when they are successfully placed.
