Operations Manager | Independent Veterinary Group

Operations Manager | Veterinary

£60,000 - £65,000 per annum plus discretionary benefits

Kent

Are you an experienced commercial leader with a vast background in developing and leading teams? Are you looking to join a successful Veterinary group to support with their continued growth?  

Compass Associates have partnered with one of the leading Independent Veterinary brands to recruit for an Operations Manager to support their Area Managers across the South.

We are seeking a dynamic leader for a hands-on role to enhance pet care and improve the client and Associate experience across their South East business units. You will drive service excellence, operational efficiency, and strategic collaboration, ensuring alignment with our annual business plan and accountability for P&L and performance metrics.

Key Responsibilities

• Support the Area Managers in achieving business goals
• Monitor KPIs and coach leadership teams to enhance productivity and operational excellence
• Line manage the Area Managers within the region  through exceptional leadership delivery of support, guidance and clarity of direction
• Ensure Clinicians are utilised effectively across the region (and beyond) to reduce the impact of locum usage on the business
• Be accountable for the Profit & Loss account for the region
• Deliver outstanding levels of service to our clients through feedback through Google Reviews and NPS scoring metrics
• Ensure Patient flow and safety is maintained and enhanced throughout the practices at all times.
• Identify, plan for and manage capacity constraints and schedule resources appropriately in conjunction with the Area Managers

Experience Required

• Proven leadership in a service delivery environment, with strong people management skills
• Track record of managing business KPIs and driving growth
• Excellent relationship-building and change management skills
• Full UK Driving Licence and willingness to travel
• Previous experience within the Veterinary sector is preferred but not essential

If you are looking for an exciting new challenge and the opportunity to become an integral part of a successful business, get in touch with Chloe for a confidential chat on 02392417101 or send your updated CV to [email protected]

Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 John Lewis vouchers for each successful recommendation.