Quality and Locations Compliance Officer – Specialist Community NHS Services
Reports to: Quality Manager
Location: South London
Hybrid | Regular Clinic Travel Required | Career Development Opportunity
Are you looking to build a long-term career in healthcare quality, governance and patient safety, with a clear pathway into leadership?
Do you enjoy supporting clinical teams, monitoring compliance and helping services improve?
We are partnering with a healthcare organisation seeking a Quality and Locations Compliance Officer to support the delivery of safe, effective and compliant services across different clinic locations.
The Opportunity
Reporting to the Quality Manager, you will provide operational support to the Quality Team and work closely with Service Managers, clinical teams and operational colleagues to monitor compliance, undertake audits, support governance activities and promote continuous improvement. The role combines quality assurance, audit, complaints and incident administration, governance support and quality improvement, with regular travel between clinic locations.
This role is ideal for someone looking to build a long-term career in healthcare quality, governance and patient safety. The organisation is passionate about developing future leaders and offers clear progression opportunities for ambitious individuals, with the potential to advance into Quality Lead and, ultimately, Quality Manager positions.
Key Responsibilities
- Act as a quality and compliance resource for allocated clinic locations, conducting site visits and audits against organisational, contractual and regulatory standards.
- Identify non-compliance issues and support teams to implement and sustain improvements.
- Monitor and track actions arising from audits, inspections, quality reviews, incidents and complaints, maintaining accurate records.
- Escalate significant risks, concerns and recurring compliance themes to the Quality Manager.
- Support services to maintain inspection readiness and compliance with regulatory requirements.
- Assist in the implementation of the clinical governance framework, including governance meetings, action logs and audit programmes.
- Support the review and development of policies, procedures and standard operating procedures.
- Assist with preparation for inspections, external audits, commissioner reviews, investigations and governance reporting.
- Support quality improvement initiatives through the collection, analysis and reporting of quality and performance data.
- Build strong working relationships with operational and clinical teams, promoting a culture of quality, compliance and continuous improvement.
Salary & Benefits
- Basic salary of £35,000
- Progression opportunities
- NHS Pension
- 28 days annual leave
- Paid additional training to support career development
- Employee wellbeing programme
- Blue Light discount
- Flexible working
- Free breakfast on Wednesdays
- Free drinks on Thursdays
- Social events
- In-house challenges with gift card rewards
- Hybrid working pattern of approximately three days in head office and two days from home (clinic visits count as in-office days)
- Travel allowance provided for clinic visits
- Substantial progression and development opportunities
About You
- Experience within healthcare quality, governance, compliance, audit or administration
- Experience in a healthcare, community, primary care or regulated environment
- Understanding of quality assurance, governance and compliance processes
- Strong organisational and administrative skills
- Ability to analyse information and identify trends and risks
- Ability to work independently and manage competing priorities
- Proficiency in Microsoft Office and electronic information systems
- Willingness to travel regularly between clinic locations
- Experience supporting audits, inspections or compliance reviews
- Experience supporting complaints, incidents or governance processes
- Experience supporting quality improvement projects
- Knowledge of NHS governance, CQC standards and healthcare compliance frameworks
- Understanding of patient safety principles and PSIRF
- Aspiration to progress with a genuine interest in building a long-term career within healthcare quality, governance and patient safety
Location: South London |Hybrid
Commutable from Croydon, Bromley, Sutton, Redhill, Reigate, Orpington, Caterham and the surrounding areas.
Three days based in the office with two days working from home, plus visits to clinic locations when required.
Interested? This is an excellent opportunity to develop a long-term career in healthcare quality, governance and patient safety. For a confidential discussion or to apply, please apply today or contact Catherine McConnachie on 0161 938 1188 or [email protected]
Referrals: We offer a £500 voucher for every successful recommendation or referral.
