Referrer Engagment Lead

Referrer Engagement Lead – Brand New State-of-the-Art Hospital

Up to £45,000 DOE + Competitive Company Benefits    

Cambridge

Full-Time/ Permanent - 40 Hours                                   

Want to be a key part in the opening and success of a BRAND NEW and state of the art hospital?

Would you like to be able to build your own team from the ground up?

Interested in developing your own department policies and procedures?

Compass Associates are proud to have exclusively partnered with Welbeck Health Partners for the opening of their brand-new hospital, boasting 12 specialties equipped with the latest technology and world-renowned consultants dedicated to delivering the best patient experience.

Capitalising on the success of their London flagship hospital, their new site will offer a wide range of medical diagnostic and same-day minimally invasive services, including heart health, lung health, digestive health, ENT, endoscopy, and neurology.

This is a very exciting opportunity for an individual who wants to help to shape a growing, but established healthcare organisation.

Welbeck Health Partners was founded by leading healthcare specialists from the UK and USA who shared a clear vision: to deliver better care and redefine what a healthcare organisation can be.

Welbeck’s unique partnership model empowers clinicians to share in the success of the group while fostering a collaborative environment. It provides a framework for consistent patient pathways, quality assurance across partners, and smooth cross-referrals between specialties.

Joining Welbeck means becoming part of a growing network of high-quality clinics and world-leading healthcare professionals. Welbeck are committed to creating a supportive, values-driven environment where their people can thrive. The company invests in its people, providing ongoing professional development, clear career progression, and the resources needed to excel.

If you’re looking to be part of a purpose-led organisation that is shaping the future of healthcare while fostering a culture of respect, teamwork, and shared success, we’d love to hear from you.

What is in it for you?                                                                               

• *Generous Annual Bonus Scheme*
• Great work-life balance
• Professional registration paid for annually
• Personal Development Plan
• 27 Days Annual Leave + Bank Holidays
• Private Medical Insurance
• Eye Care
• Annual Flu Vaccines
• Private Pension
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme
• AND a range of policies supporting health and wellbeing

We are seeking a dynamic and enthusiastic Referrer Engagement Lead to be central on positioning our specialists and services as the facility of choice across the local area and surrounding counties, whilst assisting in the implementation of a coordinated commercial and business development strategy for our unique, private patient day-case offering. This position will play a pivotal role in enhancing the experience for our referrers and external stakeholders, by ensuring a seamless, concierge-style referral pathway for GPs, corporate partners, medical secretaries, and external agencies, ensuring these stakeholders experience the same premium service we promise our patients.

Responsibilities:

You will work predominantly Monday-Friday around the core hours of 9-6pm, however will need to be flexible to meet the needs of the role which will require evening meetings and events outside core hours. As Referrer Engagement Lead you will continue to develop the network of referrers we have built and strategically grow this network through referrer activities, an annual calendar of events, and the education of current and new services at the Welbeck centre via meetings, networking and smaller, more intimate educational style events. You will identify and interpret referral trends and maintain and update our database of referrers within our CRM system. Utilising this data and referrer feedback to report back to the centre and commercial board on activities and performance in line with our commercial plans. You will be responsible for driving growth in centre activity and revenue by formulating and delivering the business development strategy, in collaboration with the Centre Director and Doctor Commercial Director. 

Strategic Relationship Management

• Lead the development and execution of a proactive referrer engagement strategy, building long-term partnerships with GPs, concierge doctors, corporate medical teams, and other stakeholders.
• Identify high-value relationships and create bespoke engagement plans to grow referral volumes and loyalty.
• Serve as the central point of contact for VIP and high-touch referrer accounts, delivering personalised and responsive service.
• Report to stakeholders on activities, performance, and outcomes.

Supporting Delivery of Beyond Better

• Support teams to deliver a seamless, timely referral process that reflects Welbeck’s commitment to excellence.
• Develop and maintain innovative communication mechanisms (e.g. WhatsApp groups, fast access channels) to streamline referral processes.
• Act as escalation point for urgent and same-day referrals, coordinating closely with consultants and internal teams.

Team Collaboration & Influence

• Work with the Centre Director and operations teams to gather feedback and improve the referrer journey.
• Support internal teams through joint events, training, and cross-functional collaboration.
• Mentor and support junior liaison officers, setting high standards for service and engagement.

Sales & Growth Focus

• Identify new business opportunities, particularly among referrers with corporate clients.
• Lead the planning and promotion of referrer-focused events and education programs.
• Analyse referral trends and feedback to inform strategy and targeted outreach.

Events Management

• Plan and deliver a robust commercial events calendar to engage and expand the referrer network.
• Use systems such as Hubspot and Eventbrite to manage invitations, attendance, and outcomes.
• Follow up with communications and newsletters post-events to maintain engagement.
• Flexibility to work evenings for events and networking as required.

Experience / Qualifications / Skills

Essential

• Proven track record in client relationship management within healthcare, luxury services, or high-performance environments.
• Experience in sales-oriented roles with success in growing networks and referrals through outreach.
• Familiarity with Customer Relationship Management (CRM) systems.
• High emotional intelligence with exceptional communication skills across all seniority levels.
• Operational mindset with ability to troubleshoot and improve processes in real-time.
• Comfortable working in a fast-paced, service-first environment.
• Effective presentation and communication skills, confident delivering presentations.
• Full UK driving licence with own vehicle and business insurance.
• Flexibility to work evenings and some weekends for meetings or events.

Desirable

• Knowledge of the private healthcare sector, referral processes, and specialist outpatient services.
• Event management experience.
• Experience managing or scaling customer/client engagement programs in healthcare.
• Familiarity with booking platforms and medical software tools.

Recommendations 

We’re currently recruiting for a variety of management, clinical, and non-clinical roles across Oxford and Cambridge if this role isn’t for you, but you would be interested in exploring roles feel free to share your details.

If you know someone who may be interested in this or other roles in a new private hospital, we offer a £200 voucher referral reward for every successful recommendation.