Wellbeing Counsellor – Office Based – Dublin
Location: Dublin
Hours: 37.5 hrs/week
Salary: €38,000 plus excellent benefits
Remit
Compass Associates is proudly working with the leading Employee Assistance Programme provider to recruit for a Wellbeing Counsellor for their 24/7 helpline.
You will be based at the Dublin office where your role will involve providing compassionate, safe, in-the-moment emotional support and guidance to individuals using the helpline. Working within the BACP’s code of ethics, you will provide high quality support to callers who may be at risk or in emotional distress or mental health crisis.
During each call, you will conduct clinical and risk assessments, provide appropriate advice and signposting to relevant services and professionals, and maintain accurate clinical records. Although this is a fast-paced helpline environment, you will also have allocated time each week where you will deliver structured video counselling to your own caseload of clients.
Location
This role is officed based which is commutable from Dublin City Centre, Drumcondra, Fairview, Phibsborough, Santry, Ballsbridge, Donnybrook, Castleknock, Portobello, Howth, Blanchardstown, Malahide, Lucan, Blackrock and surrounding areas.
Benefits
- Monthly clinical supervision
- 25 days annual leave plus bank holidays
- Day off for your birthday
- Company pension
- Life insurance
- Company sick pay
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employment Assistance Programme
- Company incentives and monthly social events
- Further training and CPD opportunities
Essential Criteria
- Level 4 Diploma in Counselling
- A minimum of 150 counselling hours
- Registered member of the BACP or equivalent
- High level of computer literacy, including on the phone and online CRM systems
- Excellent communication and customer service skills, with the resilience, drive and passion to support individuals in distress.
- Experience working in a telephone-based or helpline role would be highly advantageous
- Previous experience working with individuals who are high risk or with suicidal ideation
Interview Process
Informal phone call followed by a face to face interview at head office.
Contact Details
If you would like to be considered for this exciting opportunity, please contact Lynette Robb directly on 0161 509 0419 or email an updated CV to [email protected].
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer a £500 voucher or charity donation for a successful recommendation.


