We’re thrilled to share the news that Compass Associates has been named a finalist at the Global Recruiter Awards in the prestigious Best Client Services category, in recognition for our commitment to delivering outstanding client and candidate customer service.
Being shortlisted at one of the most respected industry awards in the recruitment sector is a real testament to the hard work, dedication, and passion of every single person across the Compass Associates group, making this recognition as finalist something we are very proud of.
What this award recognises
The Global Recruiter Awards celebrate excellence across the recruitment industry, and the Client Services category is particularly close to our hearts. It recognises agencies that go above and beyond to deliver an outstanding, experience-led service; not just to clients, but to candidates too.
Our recognition as a finalist demonstrated the breadth and depth of our commitment to customer excellence, from the frameworks we’ve built to our measurable, data-driven approach to continuous improvement.
Our commitment to customer excellence
At Compass Associates, customer excellence is a core principle that underpins everything we do. Led by our dedicated Head of Customer Excellence, Katie Jones, we’ve built a structured approach to raising and maintaining service standards across the entire business.
Our commitment is grounded in three principles:
- Respect and Integrity: open, honest communication that prioritises the needs of our clients and candidates above all else.
- Quality and Excellence: thorough processes, continuous feedback loops, and an unwavering commitment to timely, high-quality delivery.
- Delivery of Service: under-promising and over-delivering, consistently fulfilling our commitments and going beyond the initial placement.
These values are embedded into how we onboard new consultants, run our training programmes, and measure our performance every single day.
Recent results
In 2025, we’re proud to have achieved some outstanding results that reflect the effort going into our customer excellence strategy:
- NPS of 88 for client recommendation
- 99% satisfaction for both Customer Service and Professionalism
- 97% of clients rated our quality of service as better than competitors
These figures are the result of structured client surveys, candidate feedback, regular buzz sessions, targeted training, and a genuine culture of continuous improvement across all four of our UK offices.
Client service offering
One of the key differentiators highlighted in our nomination is our flexible, three-tiered service model – Silver, Gold, and Platinum – designed to align recruitment support to the specific complexity and strategic importance of each hire. Clients can select the level of service that best fits their needs while always receiving a consistently high standard of delivery.
From structured briefing and multi-platform advertising through to psychometric assessments, bespoke advertising campaigns, competitor analysis, and tailored marketing collateral, our service scales with the client’s requirements without ever compromising on quality.
Delivery in action
One particular example highlighted has been the Welbeck Health Partners RPO partnership, an embedded recruitment solution that demonstrates exactly what tailored, sector-specific service delivery looks like in practice.
Managing the full recruitment lifecycle from sourcing and shortlisting through to interview coordination and onboarding, the Compass Associates team has aligned hiring activity with Welbeck’s new site openings and strategic expansion plans. Psychometric assessments were introduced across all management hires, and clear performance metrics including time-to-hire ratios allowed for accurate forecasting and continuous refinement.
This partnership has been recognised within the sectors Compass Associates supports, with coverage in both the LaingBuisson and Investors in Healthcare trade press; a reflection of the scale and significance of what we’re delivering together.
Being nominated alongside some of the very best in the recruitment industry is genuinely exciting, and we want to wish a heartfelt good luck to all finalists across every category at the event in September. The standard is always incredibly high, and it’s wonderful to see so many great businesses recognised for the work they put into best recruitment practice at all times.
We’ll be sharing more as the awards ceremony approaches. Watch this space!
Compass Associates is an award-winning healthcare, social care, and children’s services recruitment consultancy with offices in Portsmouth, Manchester, and London. To find out more about how we support clients across the independent healthcare and care sector, get in touch with our team.
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