Fertility Care Coordinator – Leading Private Clinic
£34,000–£37,000 per annum
Full-Time | Permanent
Hammersmith, West London
Monday to Friday | 8-hour days between 8am–6pm | NO weekends
Fertility experience is essential – this could be from a fertility clinic, midwifery, women's health or another relevant setting.
Are you looking for a role where you can use your fertility knowledge while developing your experience across patient services and the wider business?
A fantastic opportunity has arisen for a Care Coordinator to join a prestigious independent women's health and fertility clinic in Hammersmith.
The team are looking for someone who is empathetic, organised and naturally curious, with previous experience relating to fertility. You don't need to have worked specifically as a Care Coordinator, as training will be provided on the clinic's own pathways and processes.
The Role
This is a varied patient-facing role, supporting patients from their initial enquiry through to treatment.
You'll work closely with the wider clinical team to coordinate treatment pathways, arrange appointments and ensure patients have the information and support they need throughout their journey.
The role is approximately a 50/50 split between new patient enquiries and treatment coordination, including:
Responding to telephone and email enquiries
Understanding patients' individual needs and booking appropriate appointments
Coordinating fertility treatment plans
Liaising with clinical teams throughout the patient journey
Supporting patients with treatment information and costing
Identifying any additional support or investigations a patient may require
Ensuring patients receive a smooth and personalised experience
This is not a sales or KPI-driven position. The focus is on providing transparent, empathetic and personalised support to patients.
Development & Wider Opportunities
One of the exciting aspects of this role is the opportunity to gain exposure beyond day-to-day patient coordination. The team are keen for Care Coordinators to develop an understanding of how the wider clinic operates, with opportunities to learn more about operations, marketing and business development.
You'll gain insight into how patient demand changes, how different areas of the clinic work together and how the wider business responds to this. For someone looking to build a broader career within private healthcare, this provides an excellent opportunity to diversify your experience.
The Clinic & Team
This is an independent private clinic specialising in fertility and women's health, with two locations in London.
You'll join a close-knit Patient Services team supporting patients across both locations, working closely with the clinical and operational teams to provide a high level of personalised care.
The environment is collaborative and patient-focused, with a strong emphasis on communication, empathy and attention to detail.
The Individual
Previous experience relating to fertility is essential
Experience could include fertility clinics, midwifery, women's health or another relevant setting
Excellent communication and customer service skills
Empathetic and confident when speaking with patients
Highly organised with excellent attention to detail
Naturally curious and keen to understand individual patient journeys
Able to manage multiple tasks and prioritise effectively
Comfortable working within processes and protocols
Confident using Microsoft Office and other systems
Team-focused and adaptable
Interested in developing knowledge of the wider healthcare business
What's in it for you?
£34,000–£37,000 per annum, depending on experience
Discretionary annual bonus
6.6 weeks' holiday including bank holidays
Cycle to Work Scheme
Annual Season Ticket Loan
Employee Assistance Programme
Enhanced maternity leave
Opportunity to develop your knowledge across operations, marketing and business development
Supportive and collaborative team environment
Location
Based in Hammersmith, West London, the clinic is easily commutable from areas including Chiswick, Fulham, Shepherd's Bush, Kensington, Acton, Ealing and surrounding areas.
Want to apply or find out more?
Once you submit your CV, you'll be contacted with feedback and the option for an informal, no-obligation chat.
Feel free to call Carina Walker on 02393 877 350 for more information, although please note that information may be limited without a CV.
Recommendations
Compass Associates Ltd are working in partnership on this position. If you're not interested but know someone who is, we offer £500 vouchers for every successful recommendation.
