Front of House Receptionist - Harley Street Aesthetics Clinic
Central London / Harley Street
£35,000 + Benefits
Full-Time, Permanent
Compass Associates are working with a highly established and rapidly growing private aesthetics clinic in Central London to recruit an experienced Front of House Receptionist.
This is an excellent opportunity for somebody with a genuine passion for customer service to join a premium private clinic, working within a friendly and fast-paced environment where the client experience is at the heart of everything they do.
You do not necessarily need previous experience within aesthetics or healthcare.
The clinic is primarily looking for somebody who is naturally warm, welcoming, professional and personable, with the ability to make every client feel comfortable from the moment they arrive.
Experience within private healthcare, dentistry, aesthetics, luxury retail, premium hospitality, beauty, wellness or another high-quality customer-facing environment would all translate well.
The Role
As Front of House Receptionist, you will be the first point of contact for clients visiting the clinic and will play an important role in delivering an exceptional customer experience.
Responsibilities will include:
Welcoming clients and visitors to the clinic
Managing incoming telephone calls, emails and WhatsApp enquiries
Booking and confirming appointments
Providing clients with information regarding treatments and services
Taking payments and issuing receipts
Coordinating closely with clinical and administrative teams
Ensuring the reception environment remains organised and welcoming
Assisting with product displays and stock
Responding professionally to client queries or concerns
Providing wider administrative support where required
This is a busy environment, so you will need to be comfortable multitasking while continuing to provide a warm and professional service.
Working Pattern
This is a full-time position working an alternating rota.
Week 1. Tuesday, Wednesday, Thursday, Friday.
Week 2. Monday, Tuesday, Wednesday, Thursday, Friday, Saturday.
Week 3. Tuesday, Wednesday, Thursday, Friday.
Week 4. Monday, Tuesday, Wednesday, Thursday, Friday, Saturday.
Hours:
Monday: 09:00 - 18:30
Tuesday: 11:00 - 20:00
Wednesday: 11:00 - 20:00
Thursday: 09:00 - 18:30
Friday: 09:00 - 18:30
Saturday: 09:00 - 17:00
Candidates must therefore be comfortable with regular Saturday working and some later weekday finishes.
Who Are We Looking For?
Previous front-of-house, reception or premium customer-service experience would be highly advantageous.
More importantly, you should be:
Naturally warm, positive and welcoming
Confident speaking with clients both face-to-face and over the telephone
Professionally presented
Organised and comfortable multitasking
Calm under pressure
Reliable and conscientious
Comfortable working within a busy environment
Confident using booking systems, email and general administration
Able to deliver excellent customer service consistently throughout the day
Interested in building a longer-term career within a premium private clinic
Previous experience within aesthetics, beauty, private healthcare or dentistry would be particularly relevant, although candidates from premium retail, hospitality, wellness and other luxury customer-facing environments are equally encouraged to apply.
The Opportunity
You will be joining an established and growing business operating within one of London's most prestigious private healthcare and aesthetics locations.
The clinic has built an excellent reputation for combining high clinical standards with a friendly and welcoming patient experience.
You'll work with a varied private client base within a modern, professional environment and become part of an established team where customer service and teamwork are genuinely valued.
Salary & Benefits
£35,000 basic salary
Alongside:
Potential bonus opportunities
Employee treatment and product discounts
Company events
Health and wellbeing benefits
Ongoing training and development
Premium Central London working environment
Opportunity to develop within a growing private business
Interested?
This position would particularly suit somebody who enjoys being the face of a business, genuinely likes meeting people and takes pride in providing excellent service.
The clinic is looking to appoint relatively quickly, so candidates available either immediately or within approximately four weeks would be particularly suitable.
For more information or a confidential discussion, please contact:
Benedict Warnes MREC CertRP
Senior Principal Consultant | Healthcare
Compass Associates
07908 224 207
[email protected]
