Head of Clinic Operations – CQC RM Required

Head of Clinic Operations (UK) – Specialist Digital Health Clinic

£55,000 – £75,000 DOE plus performance bonus

Full Time | Permanent

Central London (Hybrid)

Are you an experienced operator who wants to build a clinic from the ground up, own the details that make it work, and see the difference you make for patients and clinicians every day?

This mission-driven digital health business, with an established clinic in the US, is launching its UK clinic and is seeking a Head of Clinic Operations to own its non-clinical operations from the start.

The business exists to make a specialist area of treatment more accessible and trusted within mainstream healthcare. Its UK clinic combines clinical expertise, thoughtful technology and exceptional patient support, and this hire will build the processes, systems and team behind its growth.

This is an opportunity to shape a clinic at an early stage, work closely with the Medical Director and founder, and grow your responsibilities and team as the business develops.

The Role

This position is broader than a traditional practice manager role. You’ll keep a primarily online clinic running smoothly, spotting problems early, bringing the right people together and seeing solutions through, with specialist support from the clinical, technology and finance teams.

Initially hands-on within a lean team, you’ll be as comfortable resolving a patient issue or a payment discrepancy as you are improving workflows and hiring colleagues.

In your first three months, you’ll set up priority workflows, clear responsibilities, service standards and practical reporting, along with a staffing and capacity plan suited to the clinic’s stage. Over time, success means patients get timely support, clinicians have dependable coordination, finances are accurate and recurring problems become less frequent.

You will own:

• Patient support and experience, ensuring clear communication, timely responses and thoughtful resolution of issues
• Clinic coordination, keeping appointments, clinician workflows and prescription handovers running smoothly
• Technology and systems, helping the team use systems effectively and coordinating improvements with technology partners
• Finance administration, keeping payments, invoices and routine financial administration accurate, supported by the accountant and finance team
• People and office operations, coordinating onboarding, suppliers and equipment, and helping build and lead the operational team
• Quality and improvement, maintaining clear processes, monitoring service performance and supporting clinical leadership with compliance

The Clinic

The business has an established US operation and is now building its UK clinic, with a clear purpose of making clinically guided specialist treatment accessible and trusted.

The clinic is primarily online, combining clinician-led care with technology and patient support, so the operation behind it must be reliable, well organised and focused on the patient experience.

The Team & Culture

You’ll report to the Medical Director and work closely with the founder, with support from specialist clinical, technology and finance colleagues.

The team is lean and mission-driven, so you’ll have meaningful ownership from day one. This is a role for someone who takes responsibility, follows things through and wants to build something, not simply maintain it.

As the clinic grows, you’ll have room to build and lead your own operational team.

Working Pattern

• Full-time, permanent
• Hybrid, based in London
• Reports to the Medical Director

The Individual

• Proven operational experience, having owned a service, team or business function, with improvements you personally delivered
• Experienced practice manager, operations manager or service delivery lead; a previous “Head of” title is not required
• Sound judgement, calm under pressure, knows when to escalate and puts patients first
• Exceptional writing, warm and precise with patients, clear with procedures and concise with colleagues
• Confident with systems and numbers, including spreadsheets, reporting, budgets and financial administration
• Experience in healthcare, digital health, clinics, pharmacy or another regulated environment is particularly valuable
• Experience in this specialist area is not essential, and strong operators from complex customer-facing businesses are welcome

What’s in it for you?

• Salary of £55,000 – £75,000 depending on experience
• Performance bonus
• Hybrid working from London
• Meaningful ownership from the start of a new UK clinic
• Close working relationship with the Medical Director and founder
• Room to grow your team and responsibilities as the business develops
• A mission-led business improving access to specialist care

If you’re looking for a role where you can take real ownership, build something from the start and see the impact on patients and colleagues, we would love to hear from you.

Location
Hybrid, based in central London.

If you would like to be considered for this exciting opportunity, please contact Kevin Worsley directly on 0161 870 8998. Alternatively, email an updated CV to [email protected]

Please include a short example of an operational problem you personally owned: what was happening, what you changed and the result.

Due to the volume of applications received, only candidates selected to progress to the next stage will be contacted.

Recommendations
Compass Associates Ltd are working in partnership on this position. If you are not interested, but know someone who is, we offer £500 vouchers for each successful recommendation.