Head of Quality – Complex Homecare Provider (Mental Health, LD & Neurological Rehab)

Head of Quality – Complex Homecare Provider

Mental Health, Learning & Neurological Disabilities – Adults & Children

£50,000 - £55,000 per annum (dependent on experience)

Hybrid-Remote – Burgess Hill, West Sussex (3 days) / Home-based (2 days)

Full-time, Permanent

* A candidate information pack including the full job description is available upon request.*

Overview:

Compass Associates are proud to be partnering with a specialist community healthcare organisation that delivers mental health, neurological, and complex care services to individuals within their own homes and local communities.

This respected provider offers a person-centred alternative to hospital care, supporting clients to live safely and independently in familiar surroundings. With a strong reputation for compassion and clinical excellence, they are now seeking a Head of Quality to lead their strategic quality agenda and drive continuous improvement across all services.

This is a newly created position, reflecting the organisation’s ambition to move from a solid “Good” foundation toward achieving an “Outstanding” CQC rating.

The Head of Quality will oversee all aspects of quality governance, compliance, and service assurance; working closely with the Chief Operating Officer and Head of People, and supported by a Compliance Administrator.

Location:

This role offers a hybrid working pattern, with three days per week based at the organisation’s headquarters in Burgess Hill, West Sussex, and two days working remotely.

You will also be expected to visit clients at least once per month to embed high-quality practices in the services, with the majority of the portfolio situated in London and the South East with a small number of services in the North West.

Commutable from: Burgess Hill, Crawley, Brighton, Worthing, Horsham, Tunbridge Wells, Eastbourne, and surrounding areas.

Key Responsibilities:

• Lead on quality, governance, and risk management across the organisation
• Drive CQC compliance, audit readiness, and inspection outcomes
• Oversee safeguarding, information governance, and GDPR processes
• Develop and maintain governance frameworks and risk registers
• Conduct investigations, incident reviews, and root cause analysis
• Chair governance and quality improvement meetings
• Monitor client experience, feedback, and complaints to inform improvement plans
• Support operational efficiency and resource management
• Lead the implementation and adoption of a new quality management system

Criteria:

• Experienced Registered Manager (from any health or social care setting) with history of least a “Good” CQC rating
• Proven background in quality improvement, compliance, or governance
• Strong stakeholder engagement and leadership skills
• Strategic mindset with the ability to translate policy into practice
• Clinical or non-clinical backgrounds will be considered

Salary and Benefits:

• £50,000 - £55,000 per annum (DOE)
• 25 days annual leave + 8 bank holidays
• Mileage allowance
• Employee Assistance Programme (EAP)
• Blue Light Card

Interview Process:

A two-stage process including:

1. Informal virtual meeting with the Service Delivery Manager
2. Formal interview with the Head of People

Contact Details:

To apply, or for more information and an informal confidential discussion, please contact Lijani Cherry at 02394 211 143 or [email protected].

A candidate information pack including the full job description is available upon request.

Recommendations:

Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer a £200 John Lewis voucher for a successful recommendation following the completion of probation.

Compass Associates, established in 2009, is an award-winning, UK specialist Health and Social Care Recruitment Consultancy providing tailored, high quality recruitment solutions for all permanent assignments.