Quality & Engagement Manager - Extra Care Scheme
Location: Feltham, London
Salary: £34,000 – £38,000 per annum (depending on experience)
Job Type: Full-time, Permanent
About the Role
Are you a confident and passionate care professional looking for your next step in leadership? Do you thrive in resident-facing roles where you can make a real impact? A well-established provider is seeking an Engagement and Quality Manager for a large extra care service in Feltham. This is a newly created role designed to enhance resident well-being and improve service quality following a recent period of change.
This is a rewarding and hands-on role with a balance of resident engagement (70%) and quality improvement (30%). You’ll be responsible for creating a positive culture, leading activities and community initiatives, and ensuring the service meets key care standards.
Key Responsibilities
Plan, coordinate and deliver resident-led activities, events, and engagement initiatives
Build strong relationships with residents, families, and professionals
Support quality improvement efforts through audits, surveys, and feedback
Identify service gaps and implement proactive solutions to enhance care and engagement
Monitor performance against regulatory and internal standards
Support the Registered Manager in delivering person-centred, high-quality care
Promote the scheme as a hub for community inclusion and involvement
What We’re Looking For
Experience:
Previous experience in care settings such as domiciliary care, extra care, supported living, or residential care
Leadership experience (e.g., Team Leader, Deputy Manager, Care Coordinator)
Strong knowledge of CQC standards and quality frameworks
Skills:
Excellent communication and stakeholder management skills
Ability to engage and motivate residents and staff
Strong organisational and planning abilities
Confident working independently and taking initiative
Creative and proactive in developing engagement activities
What You’ll Get
Salary: £32,300 – £37,000 per annum (depending on experience)
Development: Tailored personal development plans and opportunities for internal progression
Autonomy: A chance to shape a new role with real influence over culture and quality
Support: Collaborative and supportive regional leadership
Ideal For
This role is ideal for a current Senior Carer, Team Leader, Care Coordinator, or Deputy Manager who wants to focus on resident experience, quality of care, and community development in a service that values creativity, compassion, and improvement.
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 John Lewis vouchers for each successful recommendation.
Contact details
If you would like to be considered for the Quality & Engagement Manager position or would like to request a full job description, please contact Robbie Peto direct on 0161 938 1181. Alternatively, please email [email protected]
