Assistant Practice Manager – Two-Site GP Practice

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Location

London

Salary

£37,000 - £43,000 Per Annum

Assistant Practice Manager - Two-Site GP Practice

Salary: £37,000 – £43,000 (DOE) + NHS Pension
Location: South London
Hours: Full-time (37.5 hours)
Contract: Permanent

Compass Associates are partnering with a growing two-site GP practice in South London to appoint an experienced Assistant Practice Manager.

This is an excellent opportunity to play a key part in the day-to-day running of a busy two-site practice. We are looking to speak to capable leaders who can combine strong team leadership with sound governance knowledge and a genuine commitment to patient access and experience.

If you are passionate about running high-quality primary care operations and want to develop your management career, we would love to hear from you.

The Role

Key responsibilities will include:

Coordinating daily operations, including opening and closing, reception and admin capacity, appointment workflows, handovers and cross-site cover.
Holding documented one-to-ones with the Reception Manager, setting priorities and standards, and giving constructive feedback to non-clinical staff.
Managing workforce administration, including rotas, leave, sickness, inductions, mandatory training, probation reviews and appraisals.
Monitoring phone and online demand, AccuRx workflows and booking processes, and overseeing the administrative side of triage.
Overseeing administration quality across registrations, document processing, workflow queues, and prescription and referral administration.
Overseeing non-clinical monitoring of QOF, CPMS and Local Commissioned Services, maintaining dashboards and exception reports, and reconciling activity against claims and payments.
Working with the Quality Assurance team on complaint investigations, resolutions and learning, and leading delegated improvement projects.
Maintaining compliance calendars, risk assessments, audit logs and action trackers to keep the practice inspection-ready for CQC.
Coordinating IPC, cleaning, health and safety, fire and legionella evidence, and contractor liaison.
Using EMIS Web, AccuRx, Docman and telephony, and supporting IT issues and access requests. This is an area where the practice particularly wants to add strength.
Providing on-site management cover during absences, within agreed limits.

About You

The opportunity would suit an experienced GP practice administrator or reception/practice manager ready to step into an assistant management role, or an existing assistant manager looking for a larger, multi-site position.

To be considered, you will have:

Substantial GP practice or NHS primary care administration experience.
Experience supervising teams, workflows and rotas, including managing a team lead or Reception Manager.
A solid understanding of patient access, confidentiality, safety escalation and delegation boundaries.
Governance knowledge, including policies and CQC.
Confident IT skills, with Microsoft 365 and clinical admin systems.

Location

This is a full-time position based across two sites in South London.

Salary & Benefits