Care Co-Ordinator (Office Based) | Domiciliary Live-In Care Provider | Tonbridge, Kent
Location: Tonbridge, Kent
Salary: £32,000 per annum
Contracted Hours: 42.5 hours per week | Monday – Friday | 9:00am – 5:30pm
This role does not offer sponsorship.
Overview
Compass Associates are delighted to be partnering with a well-established live-in care provider in the recruitment of an experienced Care Coordinator for their Head Office based in Tonbridge.
This is an excellent opportunity for an organised, proactive and customer-focused individual who is passionate about delivering exceptional care through effective coordination and workforce planning. Working as part of an experienced operations team, you will play a key role in ensuring clients receive a seamless, high-quality service whilst supporting carers throughout their placements.
The organisation has an excellent reputation for delivering person-centred live-in care and is committed to maintaining the highest standards of service, making this an exciting opportunity to join a supportive provider focused on continuous improvement and operational excellence.
About the Role
As a Care Coordinator, you will:
- Coordinate live-in care packages across the business.
- Match carers to clients based on skills, experience, personality and care requirements.
- Manage carer schedules and workforce planning to ensure continuity of care.
- Build positive relationships with clients, families and carers.
- Respond promptly to changes in care requirements and staffing availability.
- Support carers throughout their placements, providing regular communication and guidance.
- Work closely with the wider operations team to ensure the smooth delivery of care services.
- Maintain accurate scheduling and client records using internal systems.
This is a full-time, permanent position working 42.5 hours per week, Monday to Friday, 9:00am – 5:30pm.
Role Responsibilities
- Coordinate and schedule live-in carers to ensure all care packages remain fully staffed.
- Match carers to clients based on experience, preferences and individual care needs.
- Proactively manage rotas and workforce planning to maintain continuity of care.
- Arrange emergency cover and respond efficiently to last-minute changes.
- Build strong working relationships with clients, families and carers.
- Support carers throughout their placements and maintain regular communication.
- Maintain accurate records using CRM and scheduling systems.
- Ensure compliance with safeguarding, GDPR and CQC requirements.
- Work collaboratively with colleagues to improve operational efficiency.
- Identify opportunities to enhance service delivery and continuously improve the customer experience.
Requirements
- Previous experience working as a Care Coordinator within domiciliary or live-in care.
- Full right to work in the UK (no sponsorship available).
- Excellent organisational and time-management skills.
- Strong communication and relationship-building abilities.
- Ability to manage multiple priorities within a fast-paced environment.
- Excellent problem-solving and decision-making skills.
- Good IT skills, including Microsoft Office and scheduling or CRM systems.
- A genuine passion for delivering outstanding customer service and high-quality care.
About You
You'll be an organised, professional and approachable individual who enjoys building lasting relationships with both clients and carers. You'll thrive in a busy office environment, remain calm under pressure and take pride in ensuring every client receives a seamless and person-centred service.
You'll enjoy working collaboratively as part of a supportive team and be someone who embraces change, identifies solutions and continuously looks for ways to improve service delivery.
Whether you're an experienced Care Coordinator looking for your next challenge or someone looking to further develop your career within live-in care, you'll be supported by an experienced management team committed to your ongoing development.
Rewards & Benefits
- £32,000 per annum.
- Full-time permanent contract (42.5 hours per week).
- Monday to Friday working pattern.
- Fully supernumerary office-based role.
- Company pension scheme.
- Free on-site parking.
- Ongoing training and professional development.
- Supportive and experienced management team.
- Employee wellbeing support.
- Excellent long-term career progression opportunities.
Commutable From
Tonbridge, Tunbridge Wells, Sevenoaks, Maidstone, Paddock Wood, Kings Hill, West Malling, Edenbridge, Orpington, Bromley, Crowborough, East Grinstead and the surrounding areas.
Contact
If you would like to be considered for this opportunity, please contact Joshua Drewry on 02392 313043 or send your CV to [email protected].
