Care Supervisor / Care Coordinator | Domiciliary & Extra Care Provider | Birkenhead, Merseyside
Location: Birkenhead, Merseyside
Salary: £28,177.50 per annum (£14.45 per hour) + On-Call Payments
Contracted Hours: 37.5 hours per week | Monday – Friday | 8:30am – 4:30pm
This role does not offer sponsorship.
Overview
Compass Associates are delighted to be partnering with a well-established domiciliary and extra care provider in the recruitment of an experienced Care Supervisor / Care Coordinator for one of their services based in Birkenhead.
This is an excellent opportunity for an organised, proactive and compassionate care professional who enjoys balancing office-based coordination with frontline operational support. Working alongside an experienced management team, you will play a key role in ensuring high-quality, person-centred care is delivered across both domiciliary care services and an extra care scheme.
The successful candidate will primarily be based within the office, coordinating care delivery for a busy service providing approximately 600 hours of care each week, whilst also acting as the designated Care Supervisor for a nearby Extra Care scheme, carrying out regular visits to support quality assurance, staff supervision and service delivery.
This opportunity would suit an experienced Care Coordinator, Care Supervisor or Senior Care Assistant looking to take the next step in their career with a supportive and growing provider committed to delivering outstanding care within the community.
About the Role
As a Care Supervisor / Care Coordinator, you will:
- Coordinate domiciliary care services to ensure safe, effective and person-centred care delivery.
- Manage staff rotas and workforce planning to maintain continuity of care.
- Act as the designated Care Supervisor for a nearby Extra Care scheme, carrying out daily quality and support visits.
- Support and supervise care staff through regular spot checks, observations and guidance.
- Complete service user reviews and ensure care plans remain accurate and up to date.
- Respond efficiently to changes in care requirements and staffing availability.
- Build positive relationships with service users, families and healthcare professionals.
- Support investigations, incident reporting and complaint management where required.
- Maintain accurate records using internal scheduling and care management systems.
- Work collaboratively with the wider operations team to ensure the smooth running of the service.
This is a full-time, permanent position working 37.5 hours per week, Monday to Friday, 8:30am – 4:30pm.
The branch provides approximately 600 hours of care each week, with care services operating between 7:00am and 10:00pm.
Role Responsibilities
- Coordinate and schedule care staff across domiciliary and extra care services.
- Produce and manage staff rotas to ensure all care calls are fully covered.
- Carry out spot checks, competency observations and staff supervisions.
- Complete service user reviews and support care planning.
- Conduct regular quality assurance visits within the Extra Care service.
- Liaise with service users, relatives, healthcare professionals and external agencies.
- Arrange emergency cover and respond effectively to last-minute changes.
- Ensure compliance with CQC regulations, safeguarding procedures and company policies.
- Maintain accurate electronic records and documentation.
- Support the Registered Manager with the day-to-day operational running of the service.
Requirements
- Previous experience working as a Care Coordinator, Care Supervisor or Senior Care Assistant within domiciliary or extra care services.
- NVQ/QCF Level 3 in Health & Social Care (or working towards).
- Full UK driving licence with access to your own vehicle.
- Business insurance (or willingness to obtain).
- Excellent organisational and time management skills.
- Strong communication and leadership abilities.
- Experience managing staff rotas and coordinating care services.
- Ability to work independently whilst managing multiple priorities.
- Good IT skills and experience using care planning or scheduling systems.
- A genuine passion for delivering high-quality, person-centred care.
About You
You'll be a motivated, organised and approachable care professional who thrives in a fast-paced environment and enjoys supporting both service users and care teams.
You'll be confident making decisions, solving problems and coordinating multiple priorities whilst maintaining exceptional standards of care. Whether you're already working as a Care Coordinator or Care Supervisor, or you're an experienced Senior Carer looking to progress, you'll be joining a provider that genuinely invests in developing its people.
You'll enjoy building positive relationships, supporting colleagues and continuously looking for ways to improve service quality and operational performance.
On-Call Requirements
The successful candidate will participate in a shared 1 in 3 weekend on-call rota, paid at £26 per day.
On-call is managed remotely from home, although there may be occasional requirements to provide operational support during weekends in the event of staff sickness or emergency service needs.
Rewards & Benefits
- £28,177.50 per annum (£14.45 per hour).
- Additional on-call payments.
- Monday to Friday working pattern.
- Office-based role with community-based quality visits.
- Company pension scheme.
- Blue Light Card discounts.
- Employee Assistance Programme.
- Mileage allowance for work-related travel.
- Ongoing training and professional development.
- Employee recognition awards.
- Supportive management team.
- Excellent long-term career progression opportunities.
Commutable From
Birkenhead, Bromborough, Bebington, Eastham, Ellesmere Port, Wallasey, Liverpool, Heswall, Neston, Hoylake, West Kirby, Prenton, Upton, Moreton, Hooton and the surrounding areas.
Contact
If you would like to be considered for this opportunity, please contact Joshua Drewry on 02392 313043 or send your CV to [email protected].
