Head of Quality
Location: Hinckley, Leicestershire, with regional travel
Salary: £50,000 - £55,000 per year
Hours: 37.5 hours per week
Job type: Full-time, Permanent
Mileage: Business mileage reimbursed
A leading adult social care provider is looking to appoint an experienced Head of Quality to oversee quality assurance, CQC readiness and continuous improvement across its Midlands region.
This is an opportunity for an established quality and compliance professional to support a regional portfolio of domiciliary care branches and extra care services.
The organisation is operating from a stable compliance position, with strong quality systems already in place. You will build on these foundations, support Registered Managers and ensure services continue to deliver safe, effective and person-centred care.
The role
As Head of Quality, you will:
- Lead quality assurance and continuous improvement across the Midlands region.
- Support approximately nine Registered Managers across domiciliary care and extra care services.
- Ensure services remain compliant, inspection-ready and aligned with CQC Fundamental Standards.
- Hold monthly quality and performance meetings with Registered Managers.
- Complete regular branch audits, including care-plan sampling, documentation reviews and compliance checks.
- Analyse quality data to identify trends, risks and areas requiring improvement.
- Develop, implement and monitor service improvement plans.
- Lead investigations and learning following incidents, safeguarding concerns or quality issues.
- Provide guidance on safeguarding, medication, care documentation and regulatory compliance.
- Support services during CQC inspections and engagement with external stakeholders.
- Facilitate regional governance and best-practice meetings.
- Maintain oversight of regional quality and compliance reporting.
- Line manage and support two experienced Regional Trainers.
- Monitor training compliance across care and office-based teams.
- Work closely with operations, recruitment, HR, finance and other regional departments.
- Contribute to wider quality projects, policies and continuous improvement initiatives.
- Support the regional leadership team with tendering and procurement opportunities.
About you
We are looking for someone with senior-level experience in quality, compliance, governance or operational improvement within adult social care. Homecare or domiciliary care experience would be particularly advantageous due to the fast-paced, multi-site nature of the role. Applications will also be considered from candidates with relevant experience in:
- Residential or nursing care.
- Extra care services.
- CQC or another regulatory organisation.
- Local authority quality or commissioning teams.
- Adult social care governance and compliance.
- Multi-site quality management.
You should be able to demonstrate:
- Strong knowledge of adult social care regulations and CQC Fundamental Standards.
- Experience preparing services for CQC inspections.
- Experience supporting services through inspections and regulatory engagement.
- Experience completing quality and compliance audits.
- The ability to implement and monitor effective improvement plans.
- Strong knowledge of safeguarding, person-centred care and care documentation.
- Experience analysing quality data and identifying themes, trends and risks.
- The confidence to coach, support and constructively challenge Registered Managers.
- Strong communication and stakeholder-management skills.
- The ability to manage competing priorities across multiple services.
- A practical, collaborative and solutions-focused approach.
- A full UK driving licence and the ability to travel across the Midlands.
Working arrangements
- The role is primarily based from the organisation’s Hinckley head office.
- You will be expected to work from the office approximately three days per week.
- Regular travel to domiciliary care branches and extra care services will form an essential part of the position.
- Working hours will be managed flexibly to meet the needs of the region.
What is on offer?
- Salary of £50,000 - £55,000 per year.
- Permanent, full-time employment.
- 37.5-hour working week.
- Business mileage reimbursement.
- An established regional quality function with existing group-level support.
- The opportunity to influence quality standards across a growing regional portfolio.
- Close working relationships with regional and group-level leadership.
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £500 John Lewis vouchers for each successful recommendation.
Contact details
If you would like to be considered for the Head of Quality position or would like to request a full job description, please contact Robbie Peto direct on 0161 938 1181. Alternatively, please email [email protected]
