Regional Support Manager | Family Run | Elderly Care Provider
Midlands - UK-Wide Travel
Salary £60,000 - £70,000 per annum DOE + Benefits
Are you an experienced care home leader looking for a regional role where you can support managers, improve standards and drive operational performance across a growing portfolio?
Do you have the credibility to support and challenge Home Managers, identify areas for improvement and ensure high standards of care across multiple services?
Would you like the opportunity to work closely with senior leadership within an ambitious, family-owned elderly care provider?
Then this could be the opportunity for you.
We are partnering with an established and expanding elderly care provider to appoint a Regional Support Manager to support its portfolio of care homes across England.
The organisation currently operates 8 elderly care homes, comprising residential, dementia and nursing services, with further acquisitions planned throughout 2027 that could increase the portfolio to approximately 11 homes.
With occupancy currently sitting at approximately 96% and a strong regulatory track record, the organisation is investing in its operational infrastructure to support continued growth and maintain high standards across its services.
This role will provide hands-on support to Home Managers, helping services maintain compliance, improve performance and deliver consistently high-quality care.
The successful candidate will work closely with the Operations Director, Operations Managers and Registered Managers, providing practical guidance, identifying risks and supporting improvement across the group.
Key Responsibilities
Provide operational support and guidance to Home Managers across the care home portfolio.
Undertake regular visits to assess service performance, care standards and operational effectiveness.
Support CQC compliance, quality assurance, audits and regulatory readiness.
Review safeguarding concerns, incidents, falls, medication management, complaints and care documentation.
Identify areas for improvement and work with Home Managers to implement effective action plans.
Support services experiencing operational difficulties, staffing challenges or declining performance.
Monitor key performance indicators, occupancy, staffing levels and agency usage.
Provide coaching, mentoring and practical support to Home Managers and senior staff.
Support recruitment, retention, staff development and management performance.
Work with senior leadership to monitor performance and escalate significant concerns.
Ensure policies, procedures and group standards are consistently implemented.
Support the delivery of safe, person-centred care across residential, dementia and nursing services.
Acquisitions & Growth
A key element of this role will be supporting the organisation's continued expansion.
With further acquisitions planned, the Regional Support Manager will:
Support newly acquired homes during transition and integration.
Assess operational standards, staffing, compliance and service performance.
Identify risks and implement prioritised improvement plans.
Support Home Managers in adopting group policies, procedures and systems.
Help embed consistent standards across existing and newly acquired services.
Work closely with senior leadership to ensure growth does not compromise care quality or operational performance.
The successful candidate must be comfortable working across different services, adapting to individual needs and providing support wherever it is most required.
The Ideal Candidate
We are interested in experienced care leaders who can demonstrate:
Significant experience in elderly residential, dementia or nursing care.
Proven experience managing a care home or supporting multiple services.
Strong knowledge of CQC regulations, compliance and quality assurance.
Experience improving care standards and operational performance.
The ability to identify risks and implement effective improvement plans.
Experience supporting, mentoring and challenging Home Managers.
A sound understanding of staffing, occupancy, budgets and resource management.
Strong leadership, communication and problem-solving skills.
The ability to manage competing priorities across multiple locations.
Confidence working with senior leadership and frontline teams.
Flexibility to travel nationally and stay overnight when required.
A Registered General Nurse (RGN) qualification would be preferred, particularly given the organisation's nursing provision, but relevant operational leadership experience across elderly care will also be important.
Candidates may currently be operating as a:
Regional Support Manager
Regional Manager
Area Manager
Peripatetic Manager
Operations Manager
Senior Home Manager
Multi-site Registered Manager
Deputy Operations Director
The organisation is interested in the scope of your experience, your ability to support multiple services and your track record of delivering improvements.
Leadership Style
This opportunity will suit someone who is:
Proactive, practical and comfortable working autonomously.
Confident supporting and challenging Home Managers.
Able to balance operational performance with resident well-being.
Skilled at identifying problems and implementing workable solutions.
Flexible and responsive to the changing needs of individual services.
Comfortable working within a growing, entrepreneurial, family-owned organisation.
This is a hands-on regional role with significant exposure to senior leadership and the opportunity to influence standards and performance across the group.
The Provider
Our client is an established family-owned elderly care organisation, currently operating 8 care homes across England.
The portfolio includes residential, dementia and nursing provision, with continued investment in existing services and new acquisitions.
The organisation uses electronic care planning, electronic medication administration records (eMAR), digital auditing, rota systems and centralised documentation.
Further expansion is planned throughout 2027, creating an opportunity for the successful candidate to play an important role in supporting operational consistency and sustainable growth.
Location & Working Pattern
This is a national, site-based role involving regular travel across the organisation's care home portfolio.
Candidates must be comfortable with:
Regular UK-wide travel.
Overnight stays where required.
Working independently across multiple care homes.
Providing additional support to services when operational needs arise.
Working closely with Home Managers and senior leadership.
A flexible working base may be considered, depending on the candidate's location and the needs of the organisation.
Package
£60,000-£70,000 basic salary, dependent upon experience.
Employee wellbeing programme.
Health and counselling support.
Retail discount benefits.
Business mileage.
Company laptop.
Flexible working base.
Opportunity to influence operational standards across a growing care group.
Why Consider This Opportunity?
This is an opportunity to join an established family-owned care provider during its next phase of growth.
The successful candidate will play a key role in supporting Home Managers, improving operational performance and maintaining high standards across a growing portfolio.
For an experienced care leader who enjoys mentoring managers, resolving operational challenges and making a tangible difference across multiple services, this role offers variety, autonomy and the opportunity to influence the wider organisation.
Recommendations
Compass Associates Ltd is acting as the recruitment partner for this permanent vacancy.
We offer £500 in vouchers or a charity donation of your choice for each successful referral.
Contact Details
If you would like to be considered for this opportunity, please contact Dolce Goldring directly on 02392417109. Alternatively, submit an updated CV for a confidential discussion regarding the role.
